Branch/Complex Managers
Branch Team Consulting Process
Being a field leader, whether at the branch, complex, regional or divisional level, can simultaneously be one of the most challenging and rewarding undertakings of your life. Especially, if like me, you left the autonomy and control of “doing it yourself” as a successful financial advisor, before moving into the much more bureaucratic world of “doing it through others” as a manager. The good news is, when you strip away all of the “white noise”, at its essence you are still simply running a business and leading people. In this program we will help you break down the various components of that process, prioritize and sequence a customized implementation strategy, (just like we do for our Elite Advisory Teams), that should ultimately lead to higher growth and profitability, and an enterprise that attracts and retains top talent.
The Management Consulting Service for Branch/Complex Managers is a highly personalized engagement which I offer only to select Management Teams around the country. The experience and structure are inspired by the 4-Phase process used by physicians: diagnosis, prognosis, treatment, and follow up. The 4-phase process I use with high performance teams is: discovery, analysis, recommendations, and follow up. I have delineated each of these phases below.
Phase 1 - Discovery
Phase 2 - Analysis
Phase 3 - Recommendations
Phase 4 - Follow Up
process Breakdown
1. Benchmark Your Existing Enterprise
- The first step in any journey is to know exactly where you are today.
- We break your enterprise into its four component parts: New Business Development, fostering and sustaining a Comprehensive Wealth Management Culture, building an Exceptional Branch Service Model, and implementing a robust and finely tuned Practice management and Personal Development Structure.
- We then take these four interrelated components and assign 10 best practice variables to each. This will not only give you a very clear picture of where you are in each component, but also spur your thinking on what best practices you might want to consider incorporating into your enterprise to improve performance.
process Breakdown
Phase 1 - Discovery
- Key team advisors and staff meet to complete the comprehensive discovery document
- I will review the document prior to the deep discovery zoom calls
- 1hr Zoom discovery call with each advisor (may need more time with key principles) to add nuance and insight into the discovery document
- 30 min Zoom discovery call with each staff person to glean their personal experience and insight
- Each team member completes DISC profile
process Breakdown
2. Create an Exceptional Branch Service Model
- Once you have completed the benchmarking exercise, we then take a deep dive into your branch service model.
- The best way to attract and retain top talent, is to create a branch that everyone in your community wants to join and no one in your branch wants to leave.
- The first step is to segment your branch based on both quantitative and qualitative variables.
- Next is create a branch service model that reflects that segmentation.
- And finally develop a highly personalized branch coaching capability.
process Breakdown
3. Enhance Communication, Collaboration, and Performance
- Learn to leverage the DISC profile within your own team as well as your branch teams (if you are at a regional or divisional level)
- DISC is designed to help individuals and teams communicate and collaborate effectively.
- DISC can also help you align roles and responsibilities to leverage the strengths of your team members more effectively.
process Breakdown
4. Expand Your Human Capacity
- This exercise will help you better deploy your team and individual members for greatest impact.
- Help each person isolate their 3-5 critical responsibilities that really moved the needle.
- Begin to automate, delegate, or discontinue as many non-essentials as possible for each member of your team.
process Breakdown
5. Fill the Gaps
- Here we give you a relatively exhaustive list of roles and responsibilities within each of the four components of your enterprise.
- This tool will help you fill any essential gaps that you might have in your existing enterprise.
- And having been through the DISC and capacity exercises, begin to fill those gaps with the right people.
process Breakdown
6. Create an Annual Implementation Plan
- Here we help you establish and prioritize the key activities and results you wish to accomplish over the next year.
- You can then assign responsibility for your various priorities, activities, and results to the appropriate team member.
- Our tool we’ll help you monitor progress throughout the year.
Pricing
Because each engagement, whether Consulting Services, Workshop Structure, or Keynote Presentation, will be designed and structured to meet your needs, all pricing will be customized based on our initial discovery call.
